Review of major UAE retailers for consumer electronics

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As an expatriate living in UAE I thought that it would be useful to share my review of the major offline retailers for consumer electronics operating in UAE.


This list of retailers is completed based on my personal observations of the following 5 main criteria:

  • Retailer market share;
  • Availability of outlets in at least two UAE emirates;
  • Retailer is dealing only with major brands; 
  • Top customer service; 
  • Inhouse after-sales support.

My ascending ranking of the retailers is based on the size and number of outlets operated by every business unit, thus providing only objective information that might help to locate a suitable retailer for specific needs. 

I’ve made my comparison of prices for a bunch of similar products (smart phones, tablets, TVs, laptops) available within the listed retailers and found that they are all approximately on the same level. Due to increasing competition between retailers their retail margin has considerably decreased making up to 10 AED on smart phones and up to 20 AED on laptops for instance. Therefore unless there is a festive season or special promotions do not expect major difference in prices for new and similar products within the major retailers.   

1.  SharafDG

SharafDG is dealing with a large range of consumer electronics (A-Z) from major brands. They have the biggest outlets in UAE, therefore are considered as a single point to buy all the electronic appliances for home and office use with warranty and top level inhouse after-sales support. 

Delivery of products usually takes from 2-5 days.

SharafDG outlets are available across most of UAE malls.  

SharafDG store locator

 

2. Jumbo Electronics

Jumbo Electronics is a retailer that can be compared to SharedDG and represents mainly all consumer electronics (A-Z), however I found that SharafDG does provide little less variety for available models.

Jumbo Electronics is a main distributor for Sony products across UAE therefore if you're looking for Sony products Jumbo Electronics is your main destination.

Warranty and after sales service are at the best industry level. Jumbo Electronics does offer within UAE its own extended warranty for most of high value products.    

Jumbo Electronics outlets are available across all UAE Malls alongside they have their own street shops in most of UAE emirates being very convenient when you prefer to avoid crowded Malls.

Delivery of products usually takes from 2-5 days.

Jumbo Electronics store locator.

3. Ecity

Ecity  is a retailer offering a wide range of consumer electronics, however I found that they have a tiny variety of available models. I would recommend Ecity for those looking for laptops, hi-fi systems and TV sets.

Warranty and after sales service are at the best industry level. Ecity does offer within UAE its own extended warranty for most of high value products.

Ecity outlets are available in the following Malls: Wahda Mall in Abu Dhabi, Dubai Mall, Mall of Emirates in Dubai, Mirdif City Centre in Dubai, Al Ghurair Centre in Dubai, both City Centre and Matajer Shopping Centre in Sharjah. 

Delivery of products usually takes from 2-5 days.

 Store locator for Ecity

 

4. Plugins

Plugins is a retailer dealing with an extensive range of consumer electronics (A-Z) from major brands and operating large area outlets. Similar to SharafDG, Jumbo Electronics and Ecity Plugins is being a single shopping destination for most of electronic appliances for home and office use. Warranty and inhouse after-sales support are at top industry level.   

Delivery of products usually takes from 2-5 days. Same or next day delivery is subject to an extra cost. 

Plugins outlets are operating only in two UAE emirates Dubai and Abu Dhabi (including Al Ain).

Plugins store locator.   

 

5. Axiom Telecom

Axiom Telecom is only dealing with smartphones and tablets from major brands (Apple, HTC, Lenovo, Nokia, Sony, Motorola, Samsung, LG, Huawei and Bee) and is the exclusive distributor for Blackberry in the Middle East.

Axiom Telecom sells their products from their outlets available across most of UAE Malls, however a larger volume of their products are being sold through third parties across small street shops, therefore always ask for Axom Telecom products if you're looking for products covered by genuine dealer’s warranty. Axiom Telecom always provides their branded sticker on the original box.

Delivery of goods is available and takes 24-48 hours within UAE. 

Axiom telecom store locator.

6. Jacky's Electronics

Jacky's Electronics is an Eldorado for those looking for smart phones, tablets and laptops. Although Jacky's is considered as a medium range retailer their outlets are having the best density of offered products per square meter. Their outlets are always crowded that is an obvious sign of good price policy.

Warranty and after sales service are at the best industry level.  Jacky's has got 4 outlets across Dubai, Sharjah and Ajman. Jacky's Electronics store locator  

 

7.  Eros Digital home

Eros Digital Home is a one of the main distributors for Samsung and TCL products. Also some other brands are represented by Eros Digital Home:  Hitachi for air purifiers, Linksys for  wireless connectivity, Sonos for hi-fi, Lennox for Air Conditioner, Thermobreak for Air Conditioner, Lucis for interior lighting, Greenlux for interior lighting.  The warranty and after-sale support are as per best industry standards. 

Delivery of goods is available and takes 1-5 days depending on the product.     

Eros Digital Home outlets are available in the following UAE Malls: Mall of Emirates in Dubai, The Dubai Mall, Dubai Festival City, Fujairah Trade Centre, Sahara Centre in Sharjah, Sharjah City Centre, Marina Mall in Abu Dhabi, Alain Mall in Al Ain, Mushrif Mall in Abu Dhabi, Deira City Centre in Dubai and Mirdif City Centre. 

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Dark Lord  24.02.2016 14:160
المادة مفيدة, شكرا لك.
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