The cumbersome bank run just got a shot of spice added to the mix with ‘Pepper’, the new artificial intelligence robot that will roll its way into the foyer of several branches of Emirates NBD.
Pepper will also make his appearance at the bank’s marketing and promotional events in the UAE, interacting with customers to understand visitation needs and present products and services alternatives in an engaging way, assisted by the bank’s staff.
While Pepper will not engage on core banking functions, as the world of artificial intelligence and robots evolves, the bank has announced that it will continue to engage with these technologies to make banking simpler and more convenient.
Commenting on Pepper, Vikram Krishna, Head of Group Marketing and Customer Experience at Emirates NBD, “We are extremely excited to introduce Pepper to our customers in the UAE.
“A truly remarkable innovation, Pepper brings in a fun, interactive element to the Emirate’s NBD banking experience.
“We expect it to be popular with not just our younger generation of customers but also those who are interested in interacting with an intelligent humanoid robot.”
Developed by Softbank Robotics, Pepper is being touted as the first humanoid robot capable of recognising the principal human emotions and adapting his behaviour to the mood of his interlocutor.